Frequently Asked Questions

On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.

On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.

Once signed into your account, you can change your password by clicking My Account or Dashboard from the top navigation menu. Select Password and update your password.

Please email [email protected] to update your billing information. Our support team will assist you with the necessary steps.

Credit/debit cards can have online purchase restrictions. Contact your credit card company to approve the purchase. Some cards may not support recurring subscription billing and could be declined.

Ensure you have a fast, stable internet connection. Use the latest version of Chrome, Edge, Firefox, or Safari. Outdated devices and browsers may cause playback issues.

Yes! Both Chromecast and Airplay are compatible with our site.To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast. Click the icon and select the correct Chromecast from the pop-up in your browser.To use AirPlay: Open the video on your apple device and click the AirPlay icon in the bottom left corner.

Please email [email protected] to cancel your recurring subscription. Our support team will process your cancellation and provide additional instructions if needed.

Please send us an email with your full name, the email you used for account and a description of the issues you are experiencing to [email protected] and one of our team members will be able to assist you further.